Wallboard
Delivering contact center, third party and social media information
in a visually flexible display fully customizable to your preferences
Show your contact center real-time information...
...email plus Facebook and Twitter feeds...
...graphs, charts, tables and diagrams...
...threshold breach information and alerts...
...share price, messengers, news, clocks, commodities fluctuations, local traffic or police updates, weather, pollen counts...
...video streaming in a format of your choice and preference...
...You have found the solution you need!
The VSR2 Contact Center Wallboard incorporates the following features to increase end user satisfaction and maximise the potential of the information available regarding the Cisco contact center:
Fully customizable display
Choose what you show, where on the screen, at the size you need, with whatever other information you want to display
Multi platform
LCD, plasma screen, tablet, smart phone, smart watch for displays and alerts
Third party content
If you have content you need to display, we can accommodate it
Social media content
Facebook, Twitter, etc., can be displayed live
24hr thresholds
Call center pressures change over the day and so do the thresholds for ongoing optimisation
Breach counter
Show how many times thresholds have been breached today (and for how long!)
Groups
Take queues and place them into groups for display on the wallboards
Various display options
Create as many concurrent displays showing up to twenty queues on each display
Wallboard library
Easily access and display previous wallboards stored in your library
Messenger
Timer controlled messages can be sent to the on screen scrolling message display
Icons
Straightforward signs to make all the information easily accessible
Widget content
Clocks, Share Prices, Weather, Pollen Count, Live Airport Updates, Currency Variations, Local Traffic plus much more!
App capability
Deliver Wallboards onto Apple and Android tablets, phones and watches where applicable
Live video streaming
News or security camera information direct to the screen
Warning alerts
Audible, visual, app-based and email
Super easy GUI
Helping you deliver and change content as needed
Shadowing
Cross reference and evaluate current conditions with those from 24 hours ago
Teams
Create teams from agents as you need them to be displayed
Total queue
Show all displayed queues on the wallboard as a single total queue
Distribution
Email wallboards to agents and colleagues for quick and easy display
Reports
Tailor to show you how your call center statistics are performing over days, weeks, months, etc.
VSR2 continues to bring you the latest in Wallboard Software giving you control and content delivered to your fingertips and allowing you to create and display in the form that fits your needs now and in the future.