VSR2
VSR2 specialises in software for the Cisco contact centre environment. The software brings measurable benefits to clients through delivery of effective real-time performance data. Information convergence delivers this data on multiple platforms including large screen LCD and Plasma displays, PC's, laptops, phones and within Cisco Agent Desktop.
The end user benefit of real time information delivery through VSR2 software is the capacity to react to, act upon and predict contact centre performance as well as monitoring that performance against fluctuating KPI's.
Maximising contact centre potential improves the customer experience and saves you money, and high quality visibility of information, as provided by VSR2, is the key to this.
Why use VSR2?
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Extensive experience |
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High quality solutions |
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Flexible software |
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Proven capability |
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Varied delivery platforms |
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KPI visibility |
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References available |
Information convergence
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Plasma screen |
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LCD display |
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PC monitor and laptop |
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Vista Sidebar |
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Cisco phone screen |
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Cisco Agent desktop |
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Cell phone technology |
SEPT (South Essex Partnership University NHS Foundation Trust), one of the largest and highest performing NHS providers in the UK, has selected VSR2 to deliver real time call monitoring software to Thameside Community Hospital.
Spie is a European leader in electrical engineering with nearly 400 locations in 30 countries and 29,000 employees. VSR2 welcomes the opportunity to work with SPIE in providing their customers with the highest quality software for Cisco systems and very much looks forward to working together.
Lender Processing Services (LPS) is the leading provider of mortgage processing services, settlement services, mortgage performance analytics and default solutions in the United States. With such responsibility it goes without saying that customer service is paramount and VSR2 are very happy to have been selected to provide our wallboard software to help ensure this.
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