VSR2 specialises in software for the Cisco contact centre environment. The software brings measurable benefits to clients through delivery of effective real-time performance data.
Information convergence delivers this data on multiple platforms including large screen LCD and Plasma displays, PC's, laptops, phones and within Cisco Agent Desktop.
The end user benefit of real time information delivery through VSR2 software is the capacity to react to, act upon and predict contact centre performance as well as monitoring that performance against fluctuating KPI's.
Maximising contact centre potential improves the customer experience and saves you money, and high quality visibility of information, as provided by VSR2, is the key to this.