X-Stats
X-Stats is an IP Phone Application for Cisco IP Phone models 7940 and above that enables non contact centre staff access to key contact centre statistics. These statistics are important for optimal contact centre performance and are also very useful to other members of an organization. With 4 lines of data available crucial information can be delivered telling you:
- How many calls are queuing?
- Is our service level satisfactory?
- What is the current average wait time?
- How many calls received today?
- What is the longest wait time currently?
- How many agents are available right now?
- How many calls have been abandoned today?
This application can show a variety of statistics, and can access more than Cisco Contact Centre databases, in fact any ODBC compliant database may be used and information from multiple DB's can be displayed on the same screen. This makes the product extremely flexible.
Special Offer
When you purchase this solution with a CCX or CCE wallboard you get a 20% discount on the X-Stats. Why? Well if you are supporting us then we feel it is appropriate to give something back.
'The Hager Companies uses the X-Stats program on Cisco phones to empower agents by providing information regarding the status of call queues and provides supervisors the means to better manage Customer Calls through the use of Ticker Tape and Wallboard stats. This is more efficient than any out of the box offerings.' Minoo Jalal, Hager, St Louis
Get Your Finger on the Pulse
You can use X-Stats to monitor your sales and marketing campaigns. How many calls have been generated today? How long are the agents talking for? How long do your potential clients have to wait for the call to be answered? How many have abandoned their calls? All this information can be available to you throughout the day and in real time, displayed on your Cisco phone. It is unobtrusive, doesn’t affect the phone’s use or performance and because it is a real time data feed it leaves no residual system load in terms of data storage.
Best of all you are now seeing the fruits of your labour as they ripen.
Features
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All Cisco phones 7940 and above |
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Simple to Use - End user queue selection |
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Easy KPI Monitoring - Maximise performance |
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Straightforward switch on and off |
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Scaled licensing - Ensuring value for money |
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Remote Deployable - VPN or Webex |
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Real Time - Updated on 5 second cycle |
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Multibuy Discount - Even better value |
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Very easy to learn - User friendly |
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Low system load - Does not affect performance |
VSR2 is a Cisco partner company
