Wallboard
For simplicity we produce three types of wallboard for the Cisco contact centre: The Standard Wallboard, the Enhanced Wallboard and the Agents Wallboard.
It is vital to monitor the performance on a real-time basis. By doing this you optimise your costs through managing your staff levels to what is required. More importantly you manage your customers experience ensuring that they are dealt with effectively and efficiently.
VSR2 Cisco wallboards give mission critical information which can be understood at a glance.
If you are in a large contact centre and you have an issue occur that is affecting your ability to deal effectively with clients you need to know now. With a VSR2 wallboard for Cisco CCX/CCE systems you will be able to see when thresholds are breached and therefore you can react appropriately immediately. And with thresholds that change across the day the wallboard constantly adapts to your pressures and loads allowing you to optimise your contact centre environment.
You also have the capacity to send scrolling messages independently targeting the relevant display with specific information.
With password protected log in and administrators able to create users with limited rights you can allow managers to create their own displays tailored with the information they need. All wallboard changes are logged in the system and easily accessible.
If you are running Cisco IPCC Express or Cisco IPCC Enterprise software in your company then talk to us about the CCE Wallboard and the CCX Wallboard solutions today.
For a PDF Wallboard Case Study please click here
It is vital to monitor the performance on a real-time basis. By doing this you optimise your costs through managing your staff levels to what is required. More importantly you manage your customers experience ensuring that they are dealt with effectively and efficiently.
VSR2 Cisco wallboards give mission critical information which can be understood at a glance.
If you are in a large contact centre and you have an issue occur that is affecting your ability to deal effectively with clients you need to know now. With a VSR2 wallboard for Cisco CCX/CCE systems you will be able to see when thresholds are breached and therefore you can react appropriately immediately. And with thresholds that change across the day the wallboard constantly adapts to your pressures and loads allowing you to optimise your contact centre environment.
You also have the capacity to send scrolling messages independently targeting the relevant display with specific information.
With password protected log in and administrators able to create users with limited rights you can allow managers to create their own displays tailored with the information they need. All wallboard changes are logged in the system and easily accessible.
If you are running Cisco IPCC Express or Cisco IPCC Enterprise software in your company then talk to us about the CCE Wallboard and the CCX Wallboard solutions today.
For a PDF Wallboard Case Study please click here
Quality Experience for your Customers?
Too many companies are pulling the wool over their own eyes with regard to the customer service levels in their contact centre. A 2008 Rightnow survey suggests a bad customer service experience will lead to 4 out of 5 customers leaving their current supplier. You can’t provide a high level of service without being fully aware of your contact centre loads in terms of queuing times, call levels, agent availability etc. A real-time contact centre wallboard for Cisco UCCX and UCCE from VSR2 gives you that information and more, allowing you to shape your contact centre business to maximise its potential. Get it right and you will not only keep more customers but you will also be gaining the customers from your competitors who consistently get it wrong.
Wallboard feature matrix
| Feature | Standard | Enhanced | Agents |
| Single queue data |  |
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| Multiple queue data | |
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| Agent general data | |
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| Agent specific data | |
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| Header section | |
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| Personalised title | |
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| Add logo | |
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| Scrolling messenger | |
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| Portrait/landscape | |
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| Adjust font size | |
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| Adjust font colour | |
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| Choose parameter order | |
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| Choose queue order | |
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| 'Total Queue' available | |
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| Queue specific thresholds | |
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| Data specific thresholds | |
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| Hourly set thresholds | |
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| User creation facility | |
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| Log | |
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| User guide | |
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Did you know?
We supply wallboards in virtually any languageWhen you buy an Agent wallboard you also get the capability to create Enhanced wallboards
You can create different displays for different screens and each will work independently
You can create any number of wallboards
Multisite operations can be accomodated on one deployment of wallboard software
Wallboard clients include: Renault, Securitas, SpecSavers, BUPA, Total, Irish Government, Screwfix Direct, BSS, EnerNOC and Oticon
'We recently deployed a Cisco IPCC Express call center solution for our IT support services firm. Upon installation we realized the real time and historical reports were never going to allow for easy management of the application. Deploying VSR2’s wallboard solved our business need and allowed us to provide superior customer service to our callers.'
Special Offer
You get a 20% discount on any other VSR2 software product when you purchase them in conjunction with a CCX or CCE wallboard.Why? Well if you are supporting us then we feel it is appropriate to give something back.
VSR2 is a Cisco partner company
