Monitoring real-time performance in a contact center is crucial. You optimise costs through staff level
management and manage an effective and efficient customer experience.
If you have an issue that is affecting your ability to deal effectively with clients you need to know now.
VSR2 Cisco wallboards give mission critical information which is understood at a glance. The screen
below has multiple queues and parameters and displays threshold breaches (red) and levels achieved
(green). There's even a Total queue showing all displayed queues as one... great to evaluate a
department or group.
What about Email and Instant
Messenger? No problem!
"The VSR2 wallboard is at
the forefront of Web 2.0
Multimedia technology and
email, Instant Messages etc.,
can already be shown on the
displays right beside the call
information shown currently."
With a VSR2 wallboard you
will see when thresholds are
breached and you can react
appropriately & immediately.
These thresholds are client
set hourly and the wallboard
constantly adapts to the
pressures and loads allowing you to optimise the contact center environment and reap maximum
You also have the capacity to send scrolling messages with specific information.
All this is easily done
from the Control center
shown here. With it a
client can create their
wallboard(s) by simply
telling the system what
they want to see, how
they want to see it and
for which queues. The
end user then simply
presses a button and the
system generates the
wallboard in a number of
Not only that but the client can return to the
Control Center whenever
they wish to make any
changes to the content, thresholds, font size etc,. It really is that simple.
For a PDF Wallboard Case Study please click here
Quality Experience for your Customers?
Too many companies are pulling the wool over their own eyes with regard to the customer service levels in their contact centre. A 2008 Rightnow survey suggests a bad customer service experience will lead to 4 out of 5 customers leaving their current supplier. You canít provide a high level of service without being fully aware of your contact centre loads in terms of queuing times, call levels, agent availability etc.
A real-time contact centre wallboard for Cisco UCCX and UCCE from VSR2 gives you that information and more, allowing you to shape your contact centre business to maximise its potential. Get it right and you will not only keep more customers but you will also be gaining the customers from your competitors who consistently get it wrong.
Did you know?
We supply wallboards in virtually any language
When you buy an Agent wallboard you also get the capability to create Enhanced wallboards
You can create different displays for different screens and each will work independently
You can create any number of wallboards
Multisite operations can be accomodated on one deployment of wallboard software
Wallboard clients include: Renault, Securitas, SpecSavers, BUPA, Total, Irish Government, Screwfix Direct, BSS, EnerNOC and Oticon
'We recently deployed a Cisco IPCC Express call center solution for our IT support services firm. Upon installation we realized the real time and historical reports were never going to allow for easy management of the application. Deploying VSR2ís wallboard solved our business need and allowed us to provide superior customer service to our callers.'
Josh Bopp, President Focus IT Incorporated
You get a 20% discount on any other VSR2 software product when you purchase them in conjunction with a CCX or CCE wallboard.
Why? Well if you are supporting us then we feel it is appropriate to give something back.
VSR2 is a Cisco partner company