Monitoring real-time performance in a contact center is crucial. You optimise costs through staff level management and manage an effective and efficient customer experience.

If you have an issue that is affecting your ability to deal effectively with clients you need to know now.

VSR2 Cisco wallboards give mission critical information which is understood at a glance. The screen below has multiple queues and parameters and displays threshold breaches (red) and levels achieved (green). There's even a Total queue showing all displayed queues as one... great to evaluate a department or group.

What about Email and Instant Messenger? No problem!

"The VSR2 wallboard is at the forefront of Web 2.0 Multimedia technology and email, Instant Messages etc., can already be shown on the displays right beside the call information shown currently."

With a VSR2 wallboard you will see when thresholds are breached and you can react appropriately & immediately.

These thresholds are client set hourly and the wallboard constantly adapts to the pressures and loads allowing you to optimise the contact center environment and reap maximum rewards.

You also have the capacity to send scrolling messages with specific information.

All this is easily done from the Control center shown here. With it a client can create their wallboard(s) by simply telling the system what they want to see, how they want to see it and for which queues. The end user then simply presses a button and the system generates the wallboard in a number of seconds.

Not only that but the client can return to the Control Center whenever they wish to make any changes to the content, thresholds, font size etc,. It really is that simple.

For a PDF Wallboard Case Study please click here