Tickertape
Information Convergence means distributing data in multiple formats ensuring end users can access information in the most appropriate form. This allows for dependencies on equipment, location and preference to be accounted for and for end user needs to be satisfied. The VSR2 Tickertape feeds real-time contact centre queue stats to a PC or Laptop as well as being able to be run along the base of a large screen display.
On a PC/Laptop it allows you to continue working whilst it unobtrusively presents the information clearly and concisely. In addition the tickertape can be hidden off the bottom of the screen if desired.
When thresholds are breached you are alerted either in a visual or audio way... or of course both. The parameter where the breach has occurred changes colour to red for instant identification of the issue. If the tickertape is hidden, it will jump back onto the base of the screen when the threshold is breached before hiding again on acknowledgement.
If you spend a lot of time away from your computer a simple audio alert can be given when thresholds have been breached ensuring you are always aware of issues as they arise.
The thresholds for the tickertape change on an hour by hour basis to take into account the changing pressures placed upon the contact centre at different times in the day. This is crucial in maximising performance and reducing operating costs as the dynamic nature of a contact is such that pressures at 9am are not the same as those at noon and 4pm. The VSR2 Tickertape is the only one available today which adapts to these changing pressures on an hour by hour basis across a full 24 hour day.
For a PDF Tickertape Brochure please click here
Better Good Than Lucky
‘He just seems to be in the right place at the right time’ is said about many a successful person, be it a footballer or a salesman. But that isn’t luck ladies and gentlemen, that is hard work, understanding, empathy and knowledge. The flow of information relevant to a contact centre agent or manager, direct to their computer in a clear and concise format, is essential. It ensures your team have the data they need at their fingertips such that they can react to the changing dynamics of your contact centre environment at the time it is needed.
Give them the tools they need and time and time again you will see actions, changes and reactions made in real time when it is needed ensuring customer service levels stay at their highest and economical performance is maintained keeping costs down to a minimum.
Benefits
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Cisco queue data delivered directly to your PC/laptop |
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End user controls which queue to view |
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Discrete - can be hidden off of the screen |
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User selects placement - top or bottom of the screen |
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User can add or remove parameters with ease |
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Very easy to learn and user friendly |
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Access via any PC or laptop |
Special Offer
When you purchase this solution with a CCX or CCE wallboard you get a 20% discount on the Tickertape. Why? Well if you are supporting us then we feel it is appropriate to give something back.
VSR2 is a Cisco partner company
