News
2011 SEPT deploys VSR2 wallboard solution into Hospital
SEPT (South Essex Partnership University NHS Foundation Trust) is one of the largest and highest performing NHS providers in the UK. It goes without saying that Customer Care is of paramount importance and we are very proud to have been selected to deliver real time call monitoring software to Thameside Community Hospital.
2011 SPIE become VSR2 reseller partner
Spie is a European leader in electrical engineering, mechanical and HVAC engineering, energy and communication systems with nearly 400 locations in 30 countries and 29,000 employees. VSR2 welcomes the opportunity to work with SPIE in providing their customers with the highest quality software for Cisco systems and very much looks forward to working together.
2011 LPS opt for VSR2 wallboard
Lender Processing Services (LPS) is the leading provider of mortgage processing services, settlement services, mortgage performance analytics and default solutions in the United States. With such responsibility it goes without saying that customer service is paramount and VSR2 are very happy to have been selected to provide our wallboard software to help ensure this.
2011 KCI Medical deploy VSR2 wallboard

For more than 30 years,
KCI has been at the forefront of advanced healing technology. KCI design, manufacture, market and service a wide spectrum of innovative products that aim to improve clinical outcomes. Customer care is crucial to KCI and as such we are more than pleased to confirm that KCI have appointed VSR2 to deliver real time contact centre data to their displays via our wallboard solution.
2011 ONI becomes reseller partner of VSR2 Limited
ONI is a communications integrator with over 15 years experience of delivering business
communications solutions to organisations both in the public and private sector. They are
privately owned with a track record of growth and profitability and a reputation of consistently
delivering on their promise. It is with great pleasure that VSR2 welcomes ONI as a reseller
partner and we look forward to building a strong ongoing relationship with them.
2010 Delta Dental order Wallboard
Delta Dental, as America's largest and most trusted dental benefits carrier, know how crucial
customer service is and have chosen VSR2 to help deliver that with our wallboard product.
2010 Childrens Hospital of Boston orders wallboard
Children's Hospital Boston is one of the largest pediatric medical centers in the United States
and they have deployed the VSR2 wallboard solution to help them in continuing to
deliver the highest standard of care.
2010 Kabel Deutschland orders Wallboard and WEMM

After a rigorous evaluation process
Kabel Deutschland (KD), Germany’s largest cable
operator , have selected the VSR2 wallboard and WEMM solutions to fit their business
needs. We are very pleased to be working with Kabel Deutschland (KD) and look forward
to building a strong business relationship.
2010 VSR2 wallboard confirmed as UCCX V8 compliant

We are very pleased to announce that the VSR2
wallboard is UCCX version 8
compliant.
2010 Scientific Games orders specialist wallboard product

Headquartered in New York city
Scientific Games is a global leader focused on delivering
an ever-expanding portfolio of gaming products and services to the world's government-
regulated and government-sponsored entities. As part of that focus Scientific games have
deployed the VSR2 wallboard to help ensure they maintain the highest level of service
delivery.
2010 Locton orders wallboard product

Clients across the globe count on
Lockton for risk management, insurance and employee
benefits. As the world's largest privately owned, independent insurance brokerage firm it is
crucial that they serve their clients to the highest level. To help them do this Loctons have
deployed the VSR2 wallboard solution.
2010 BNP Paribas wallboard product
BNP Paribas is a European leader in global banking and financial services and one of the
six strongest banks in the world and as such it is only natural that they should choose
strong and proven software for their crucial contact centre environment. We are very
pleased to confirm the VSR2 wallboard software has been chosen by BNP Paribas.
2010 VSR2 becomes Cisco Developer Network registered partner

VSR2 Limited have passed through the process and proudly become a Cisco
Developer Network registered partner. This step further enhances the reputation of
the company and products and demonstrates our commitment to providing the best
possible solutions to our customers.
2010 Oticon orders another wallboard product
Oticon have again chosen to deploy the VSR2 wallboard for their latest contact centre.
This is a great endorsement of the software and VSR2 appreciate the opportunity to further
strengthen our working relationship.
2009 Nyfors orders wallboard product

Established in 1987,
Nyfors Teknologi AB of Denmark has been a leading manufacturer
of fiber preparation equipment for more than twenty years, responsible for many key
technologies used in fiber optic fusion splicing today. Nyfors have selected the VSR2
wallboard product to give them the visibility they need in their contact centre.
2009 VSR2 launches AgentAlert

VSR2 launches
AgentAlert in response to Cisco customer requests for a clearer indicator of when agents have been forced into the 'Not Ready' state due to missing a call. Market
feedback suggested lack of visibility into this issue is one of the biggest complaints with Cisco
contact centre customers. Available on both the UCCE and UCCE platforms this promises to be a Godsend to
customers throughout the world who have, up to now, been pulling their hair out.
September 2009 - London Borough of Hounslow opt for VSR2 wallboard

Part of the UK capital’s local government
The London Borough of Hounslow has a population of around a quarter of a million. The pressures on the council are large and varied and it is essential that they meet the everyday challenges presented in an effective and efficient manner. As part of this The London Borough of Hounslow has opted for the VSR2 Wallboard solution for Cisco systems. We are very happy to be able to contribute in their ongoing success.
August 2009 - VSR2 launches SMS Gateway

VSR2 launch
Gateway, a middleware product merging sms with email enabling expansion of contact centre and customer service capability. Companies want to talk to customers through all possible communication channels and Gateway helps them to achieve this.
July 2009 - VSR2 starts to tweet

VSR2 joins the twitter revolution. Follow all and any of our thoughts should you have the inclination to feel the love by popping VSR2 into their search and find.
June 2009 - American Institute of Architects opts for VSR2 software package for Cisco systems
The American Institute of Architects based in Washington, D.C., has been the leading professional membership association for licensed architects, emerging professionals, and allied partners in the US since 1857. Needing the highest standard of Cisco contact centre monitoring they have opted for the VSR2 wallboard, Tickertape and X-Stats solutions.
May 2009 - VSR2 complete development of their next generation Cisco wallboard

It has been a long time in the making but we are pretty sure it will be worth it. The V5 wallboard for Cisco systems is feature packed and designed to hone to the highest degree the contact centre reporting allowing optimization like never before. It will be released after completion of beta testing.
April 2009 - United Way choose VSR2 Cisco Management software bundle
United Way Worldwide is the leadership organization for the network of nearly 4,000 community-based United Ways in 46 countries and territories. It has deployed the VSR2 Cisco management software bundle of wallboard, Tickertape and X-Stats to ensure it maintains the highest level of service.
Mar 2009 - Purdue Pharma select VSR2 Cisco Management software bundle
Purdue Pharma L.P., a privately held pharmaceutical company, is dedicated to finding, developing, and bringing to market new medicines and related products that improve health outcomes and are known for pioneering research on persistent pain. To ensure best customer service Purdue have selected the VSR2 Cisco wallboard, Tickertape and X-Stats products.
Feb 2009 - Southway Housing award Cisco wallboard contract to VSR2 Limited
Southway Housing is a not-for-profit landlord managing and improving over 5,900 homes in South Manchester, UK, and it is crucial they look after their customers to the highest standard. In line with this they have opted to deploy the VSR2 wallboard solution.
Jan 2009 - Securitas opt to deploy the VSR2 Limited Enterprise wallboard solution
Securitas is one of the worlds leading security companies and services a wide range of customers in a variety of industries and segments. Since the sizes of their customers' organizations are so varied, the security solutions are as multi-faceted as the assignments. With this in mind it is extremely important that their contact center environment is optimised. To help them ensure they perform to the highest level Securitas will be using the latest VSR2 wallboard technology.
2008 - Bucher + Suter AG becomes reseller partner of VSR2 Limited
Bucher + Suter AG CEO Martin Wüthrich and VSR2 Limited's Commercial Director Rodney Higgins signed the documentation to make Bucher + Suter AG our latest reseller partner. Bucher + Suter are contact center experts, offering contact center solutions based on the Cisco Unified Contact Center Platform. Its clients include mainly financial service providers, retail companies and carriers.
2008 - Renault choose to deploy VSR2 wallboard solution in South Africa
Renault have, after careful and appropriate consideration, opted to award the contract to supply their wallboard in South Africa to VSR2 Limited. This deployment is another significant success for our world leading wallboard software.
2008 - VSR2 signs partnership agreement with KSS Technologies in South Africa
KSS Technologies have signed a partnership agreement with VSR2 giving them the right to resell our software in South Africa and within the African Continent. KSS Technologies (Pty) Ltd (KSS) specialises in the design, implementation and support of converged networking solutions. The company’s head office is situated in Midrand with support centres countrywide, providing a national support infrastructure. With a proven track record in the Enterprise, Mid-Market and upper-end Small Medium Enterprise (SME) market segments, KSS provides Information Communication Technology (ICT) solutions that integrate with legacy systems or builds solutions from the ground up through “greenfields” installations.
2008 - IHI Bupa International opt to deploy VSR2 wallboard solution in Denmark
IHI Bupa International has awarded the contract to supply their wallboard in Denmark to VSR2 Limited. International Health Insurance Danmark A/S specialise in worldwide medical insurance and wellbeing. IHI has developed a portfolio of over 250,000 private and corporate customers providing them with superior worldwide medical insurance for more than 30 years.
2008 - VSR2 signs partnership agreement with Redstone in the UK
Redstone has signed a partnership agreement with VSR2 giving them the right to resell our software in the UK. Redstone is a leading provider of IT and Communications solutions for businesses and organisations of all types and sizes.
2008 - VSR2 signs distribution agreement with ActiveObjects for North America
ActiveObjects have signed a distribution agreement with VSR2 giving them the right to resell our software in the North American marketplace. Their first focus is emphasizing features and functionality that will really impact the end users ability to do business and communicate with their customers and constituents. Their second and equally important focus is on reliability. They strive for continued excellence in quality assurance. Moreover, when their clients do need help, their team of certified engineers will always be there to provide industry leading support for them.
2008 - VSR2 signs partnership agreement with Ferranti in Belgium
Ferranti Computer Systems have signed a partnership agreement with VSR2 giving them the right to resell our software to their client base in Belgium and Europe. Ferranti is a one-stop solution partner, taking care of the design, implementation, configuration, applications and the managed services of their client's IT infrastructures.
2008 - VSR2 wins contract with Dick Hannah to supply WEMM in North America

The North American motor vehicle dealership chain,
Dick Hannah Auto Group has awarded the contract to supply the WEMM auto login software to VSR2 after a month long evaluation process was successfully completed.
2008 - VSR2 signs partnership agreement with Axcess in Denmark
Axcess have signed a partnership agreement with VSR2 giving them the right to resell our software to their client base in Denmark and Europe. The company was named ‘Best IT-reseller’ by the Danish business newspaper Børsen in 2004, 2005 and 2006 and wants to keep that title by continuous growth in earnings and through that strengthen their competitive position on the field.
2008 - VSR2 wins contract to supply X-Stats software to Cambridge Assessments in the UK
Cambridge Assessments have awarded the contract to supply the X-Stats management software to VSR2 after an exhaustive tender process. The Cambridge Assessment Group is Europe's largest assessment agency and celebrated its 150th anniversary in 2008 - . It incorporates three exam boards and it is a department of the University of Cambridge.
2008 - VSR2 signs partnership agreement with Logicalis in the UK
Logicalis have signed a partnership agreement with VSR2 giving them the right to resell our software to their client base. Logicalis is an international provider of integrated ICT solutions, delivering secure, converged computing and communications infrastructure and services. We are very excited by this latest development in our program to support worldwide integrators and look forward to a long and fruitful relationship between the two companies.
2008 - VSR2 wins Specsavers wallboard contract for Helsinki, Finland

It is with great pleasure that we here at VSR2 are able to announce that
Specsavers has chosen our wallboard solution for their new site in Helsinki, Finland. Specsavers is the retail market leader in contact lenses, with it's own brand of easyvision monthly and daily disposable lenses and has also driven the use of continuous-wear lenses. Currently one out of every three UK contact lenses wearers chooses Specsavers. Furthermore, Specsavers is the largest provider of home-delivery contact lenses in Europe through its Lensmail service.
2008 - VSR2 acquires Vichro

We are very pleased to announce that we have acquired the
Vichro business and all of it's solutions etc. The company which has been operating in the Cisco third party software market since 2004 has a solid reputation for producing high quality products and maintaining excellent customer relationships. The operations of Vichro will be absorbed into our company.
2008 - VSR2 announce the signing of a partnership agreement with Ovex Technologies in Pakistan
Ovex Technologies are part of the worldwide
En Pointe Technologies group of companies. Presently, Ovex stands as the largest third party offshore BPO and call centre solutions provider in Pakistan and is focused on providing the finest BPO and IT solutions to its clients, thus ensuring a reduction in costs, better focus on core competencies, and enhanced competitiveness in the market.
2007 - VSR2 announce Focus IT Incorporated Wallboard contract win in USA
Focus IT Incorporated have awarded VSR2 Limited the contract to supply their Cisco Wallboard for contact centre management. Based in Phoenix, Arizona this highly specialised US IT company chose VSR2 primarily for our ability to provide exactly what they needed and our willingness to work with them to ensure the solution was just right.
2007 - VSR2 announce Irish Government Wallboard contract win in Ireland
The Department of Enterprise, Trade and Employment of The Irish Government has awarded VSR2 Limited the contract to supply the wallboards for their new Cisco Contact Centre environment. The mission statement of The Department of Enterprise, Trade and Employment is 'We will work for Government and the people to equitably grow Ireland's competitiveness and quality employment'. With this in mind is it considered a real and genuine honour by all of us here at VSR2 Limited to be part of this and do our small bit to ensure that they systems of Government are helped to work in an effective and efficient way.