Is there anything more infuriating than an agent missing a call, having their status set to 'Away' and not being aware of it?

Market feedback suggests lack of visibility into this issue is one of the biggest issues with Cisco Contact Center customers. AgentAlertŠ fixes this issue once and for all.

When an agents status changes to away the warning shown above will appear on their screen. They then have three options: they can dismiss it, they can acknowledge it and change their status back or they can leave it on their screen as a reminder for when they are ready to change it back.

Any manager walking through a contact centre, or any colleague, can also quickly see when an agent has been set to 'Away'. Visibility with this product is very high.

	Very easy to set up and work with
	Agents always aware when set to 'Away'
	Warning is within 10 seconds
	No more calls queuing unnecessarily
	Aids in reducing average & longest call queue time
	Clearly seen by agents and managers
	Maximises contact centre capacity
	Saves money through optimisation

You get a 20% discount on any other VSR2 software product when you purchase them in conjunction with a CCX or CCE wallboard.

Why? Well if you are supporting us then we feel it is appropriate to give something back.