AgentAlert
Major benefits:
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Very easy to set up and work with |
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Agents always aware when set to 'Not Ready' |
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Warning is within 10 seconds |
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No more calls queuing unnecessarily |
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Aids in reducing average & longest call queue time |
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Clearly seen by agents and managers |
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Maximises contact centre capacity |
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Saves money through optimisation |
Market feedback suggests lack of visibility into this issue is one of the biggest complaints with Cisco contact centre customers. AgentAlert fixes this issue once and for all.
When an agents status changes to not ready the warning shown above will appear on their screen. They then have three options: they can dismiss it, they can acknowledge it and change their status back or they can leave it on their screen as a reminder for when they are ready to change it back.
Any manager walking through a contact centre, or any colleague, can quickly see when an agent has been set to 'Not Ready' also. Visibility with this product is very high.
Special Offer
You get a 20% discount on any other VSR2 software product when you purchase them in conjunction with a CCX or CCE wallboard.Why? Well if you are supporting us then we feel it is appropriate to give something back.
VSR2 is a Cisco partner company
